Terms/Delivery

Our Promise To Our Customers
When our customers order plants via our website we appreciate that they are placing their trust in us to select the very best of our nursery stock for them as if they were selecting plants from our nursery themselves. This we promise to do.
We send out plants Tuesday - Thursday and occasionally Fridays if the plants in the order won't suffer sitting in a depot over the weekend, between October and March we send less frequently. If for any reason the plants are unavailable we will telephone or email you immediately to arrange alternatives or a refund. We will never send an alternative without prior approval.
Please allow up to 7 days for delivery although in reality it is usually much less than this.

Delivery charges - UK
Plants are sent at a flat rate of £12.50 per consignment.
If a pallet is required for large/heavy items or a very large order the charge is £80.00.
We send our plants with a courier, APC Overnight.
We take great care in packaging our plants but it is impossible to guarantee that there will be no superficial damage to leaves.
Where necessary we may cut plants back to a manageable size.

There is a £6.99 surcharge per consignment for oversize/heavy plants.

There is a £19.99 surcharge per consignment for Irish Republic, Northern Scotland and Scottish Islands.

There is a £25.00 surcharge per consignment for the Isle of Man.

There is a £16.99 surcharge per consignment for Northern Ireland.

There is a £5.99 surcharge per consignment on parcels for the Isle of Wight.

There is a £16.99 surcharge per consignment for Isles of Scilly.

Delivery charges - EU
Parcels up to 10Kg - £39 (Finland £49) and £1.50 for each additional Kg.
By using the shopping cart the cost of p&p is automatically calculated for you.

Payment
Online payments are processed by PaymentSense.
Online payments & merchant accounts - PaymentSense
You can also choose the option to pay by cheque if that is your prefered method.
Please call us on 01603744997 if you would rather order over the phone.

Gift Vouchers
1. Vouchers are valid for a year from purchase. The gift voucher expiration date will be stated on them and cannot be used after that date.
2. Vouchers cannot be replaced if lost, stolen or destroyed.
3. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.
4. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a credit card or cash payment. If it is less, then change can not be given.
5. Vouchers cannot be used in conjunction with any special promotions, discount tokens, coupons or cards.
6. Vouchers cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.
7. Our Gift Vouchers are valid across both the Norfolk and Suffolk Nurseries and Cafes.
CANCELLATION AND REFUND PROCEDURE
The purchaser of the voucher is entitled to a 14-day 'cooling off' period provided the gift voucher is returned unused and with the original receipt within 14 days of purchase, after which a full refund will be made.
Buy Gift Vouchers

Events
All materials and equipment are provided (unless otherwise stated).
Refunds are available up to one week before the event takes place.
Places are strictly limited and tickets are sold on a first come first served basis.
You will be required to present your email confirmation on the day.
View Events

Invoices
Your invoice is available to view/print online. We advise checking your invoice AFTER you have received your plants as we may have made amendments due to non availability of plants etc.
To view your invoice sign in and click 'Track' at the top of the page.
(NB. Invoices show as Order Confirmation until your parcel is despatched.)
Invoices stay active on the system for approximately 6 months.

Items with this Unavailable to non UK mainland customers icon are unavailable for delivery outside of the UK mainland.

Privacy Policy
The information you give us about yourself is treated with respect and is used only for the purpose of processing your order. We do not pass any of this information on to third party mailing lists.

Complaints
Plants should be inspected immediately on receipt. In the unlikely event that you are not happy with the goods you have received you must notify us within three days. We will give your complaint our utmost attention - the future of our business relies on our reputation.
All plants supplied by us are believed to be true to name, according to the RHS. We strive to be as accurate as possible.
We only dispatch healthy plants and plant material. We cannot accept responsibility for damage incurred in the future by incorrect culture, frost damage etc. We also cannot accept responsibility for non-flowering of plants.
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