Vacancy Ref# CJ00037

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Position:   Café Assistant
Salary:   Hourly rate of pay dependant on experience.
Hours:   Hours to suit, open seven days a week.
Contract:   Contract
Sector:   Restaurants and Cafés
Location:   Suffolk (Beccles)

Description:   Reports to Café Manager.
Demonstrating the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables.
Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
Ensuring adequate stock levels of supplies and consumables for Café area, managing orders and stock rotation.
Managing queues and meeting customer expectations, upsell to maximize profit.
Preparation and service of hot and cold beverages, cakes and other food items.
Keeping the areas tidy and clean including table clearing, removing dirties and waste.
Handling customer complaints in the first instance and reporting feedback to the Managers.
Working within established guidelines and operating procedures.
Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.
Keeping up to date with special promotions and creating displays.
Ensuring compliance with all legislation, H&S and food hygiene.

Essential requirements:   Having a friendly and engaging personality, a good communicator, able to work under pressure.
Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
Assistants will be on their feet for most of the day and may be required to lift and carry trays and crockery, restocking shelves etc.
You should have a comprehensive understanding of the menu and have a keen interest in local food and drink.
An effective, well organised and efficient team player with a strong sense of discipline and urgency.
Knowledge of till operation and cash handling.
Excellent standards of personal presentation smart appearance and articulate.

Key duties:   Serve customers efficiently with food and drink orders and take payments.
Assist in preparation of Café and counters before, during and at the end of service.
Offer customers amazing standards of customer service and care.

If you wish to apply for this position please submit your CV.

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